Refund Policy

Effective Date: 1/7/2025

At MarketMaster Insights LLC (“we,” “our,” or “us”), we strive to deliver exceptional value through our services. This Refund Policy outlines the terms and conditions under which refunds may be requested and processed. By using our services or making a purchase through marketmasterinsights.com, you agree to the terms of this policy.

1. Eligibility for Refunds

Refunds are granted under specific conditions. Eligibility for a refund depends on:

• The type of service or product purchased.
• Compliance with the terms outlined in this policy.
• The timeliness of your refund request.

We reserve the right to deny a refund request if it does not meet the criteria stated herein.

2. General Refund Terms

2.1. Services Rendered

Refunds are not available for services that have been fully rendered or completed, as the value has already been delivered.

2.2. Digital Products

Due to the nature of digital products (e.g., reports, analytics, or templates), we do not offer refunds once the product has been downloaded, accessed, or delivered unless the product is defective or materially different from what was advertised.

2.3. Subscription Services

Refunds for subscription-based services will be considered as follows:

• Monthly Subscriptions: Refunds are not available for monthly plans after the service period has started.
• Annual Subscriptions: Refunds for unused months may be granted if the request is made within the first 30 days of the subscription period.

3. Refund Request Process

To request a refund, follow these steps:

3.1. Submit a Refund Request

Contact our customer support team at [Insert Email Address] or call us at +1 (859) 298-6417 with the following information:

• Your full name and contact details.
• Order number or transaction ID.
• Reason for the refund request, including any relevant documentation or evidence (e.g., screenshots, invoices).

3.2. Review and Verification

Upon receiving your request, our team will:

• Verify the purchase details and eligibility for a refund.
• Review the evidence provided to determine whether the refund criteria have been met.

3.3. Notification of Decision

You will be notified of our decision within 5-7 business days of submitting your request. If approved, we will initiate the refund process.

4. Non-Refundable Items and Services

The following items and services are non-refundable:

• Custom or personalized services that have been approved by the client before delivery.
• Fees associated with consultation or onboarding.
• Any third-party services or tools procured on your behalf.
• Services terminated due to violations of our Acceptable Use Policy or Terms of Service.

5. Refund Timelines

5.1. Processing Time

Approved refunds will be processed within 7-10 business days. However, the exact time frame may vary depending on your payment provider.

5.2. Method of Refund

Refunds will be issued using the original payment method unless otherwise agreed upon.

• Credit/Debit Card Payments: May take 5-10 business days to reflect on your account.
• Bank Transfers: May take up to 15 business days.
• Digital Wallets or Payment Gateways: Processing times depend on the provider’s policies.

6. Partial Refunds

In certain cases, we may offer partial refunds. These include:

• Pro-rated refunds for subscription cancellations during the eligible period.
• Refunds for incomplete services where the client has terminated the agreement before full delivery.

7. Exceptional Circumstances

Refunds may be considered under exceptional circumstances, such as:

• Service delivery failure due to technical issues or errors on our end.
• Significant discrepancies between the service/product promised and the service/product delivered.
• Duplicate payments or billing errors caused by our system.

8. Chargebacks

We encourage clients to contact us directly to resolve disputes before initiating a chargeback with their payment provider. Unauthorized chargebacks may result in:

• The suspension or termination of your account.
• Additional fees to cover administrative costs associated with the chargeback process.

9. Refund Limitations

Refunds are subject to the following limitations:

• Refunds will not exceed the original purchase price.
• Any discounts or promotional offers applied at the time of purchase will be deducted from the refund amount.

10. Client Responsibilities

To ensure a smooth refund process, clients are responsible for:

• Providing accurate and complete information when submitting a refund request.
• Reviewing the service agreement or product details before making a purchase.
• Notifying us promptly of any issues to allow for resolution.

11. Changes to This Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective upon posting on our website. We recommend reviewing this policy periodically to stay informed of any updates.

12. Contact Us

If you have questions about this Refund Policy or need assistance, please contact us:

MarketMaster Insights LLC
Address: 9900 Corporate Campus Drive Suite 3000, Louisville, KY 40223
Phone: +1 (859) 298-6417
Email: contact@marketmasterinsights.com
Website: marketmasterinsights.com

Conclusion

At MarketMaster Insights LLC, we value our clients and aim to provide a fair and transparent refund process. If you are dissatisfied with our services, we encourage open communication to address your concerns promptly. Your satisfaction is our priority, and we are committed to maintaining trust and accountability in all our dealings.